Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Who will be cleaning my home?
We are very careful to hire and train every one of our PROs. You're getting only the best housekeeping professionals around, employed, and insured by Sparkles Clean Solution.
What if something’s damaged during a clean?
At Sparkles Clean Solutions, we treat each home we clean with the strictest care and respect. If something happens to break while we’re cleaning, we do our best to repair or replace the item.We are fully insured, so you can file any necessary and appropriate claims.
Do I need to be home for you to come clean my house?
No. We work on a typical work week schedule, most of our clients are gone when we arrive. In most cases, we're provided a spare key or a door or garage code we can let ourselves in and lock up when we're done.
Do I need to provide my own cleaning equipment or supplies?
No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.
f you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.
Can I provide my cleaners with special instructions?
Yes - we encourage it! Your preferences help us give you the clean your home deserves.
We do ask that you communicate your special requests - one-time or regular - directly to your office rather than your house cleaners. This allows us to note this information in your file so anyone who visits your home knows your preferences.
Do you always send the same team?
We believe that the key to ensuring you get the clean you want is to send the same house cleaners every time you receive service. If a member of your team is unavailable during your scheduled clean, we do our best to find the most suitable replacement.
All our house cleaners extensive training, so they will all provide a consistent, thorough quality of work.
Can pets be home during a cleaning?
Yes - we welcome and love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our cleaners.
If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.
What if something’s missed?
We work hard to ensure that your home receives the most consistent clean every time we visit. During your first consultation, we will work with you to determine if there are any specialized needs that fall outside our 49-Point Checklist. And, you can always add special requests by contacting your our office prior to service.
If you return home and discover something essential was missed, contact the office within 24 hours and we'll take care of it as part of our Clean Promise.
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.